bat339 Privacy Policy

bat339 is an online gaming platform serving players in Pakistan. When you interact with bat339 — whether by browsing the website, creating an account, depositing funds, placing bets or contacting our support team — we inevitably process some personal data about you. This Privacy Policy is our commitment to being fully transparent about what that data is and how it is handled.

bat339 acts as the data controller for all personal information collected through the bat339.app platform. This means bat339 decides what data is collected, for what purpose, and how long it is kept. Where bat339 shares data with third parties — payment processors, game providers, fraud detection services — those parties act as data processors working under bat339's instructions and under contractual obligations that protect your information.

This Privacy Policy should be read alongside bat339's Terms and Conditions, which form part of the overall agreement between bat339 and every registered player. If anything in this Policy is unclear, please contact bat339's support team via live chat or email before using the platform.

bat339 collects personal data across several categories depending on how you interact with the platform. The table below summarises what is collected and why each category is necessary:

bat339 does not collect sensitive personal data such as religious beliefs, political views, biometric data (other than CNIC photos for KYC purposes) or medical information from players.

bat339 collects personal data through three main channels:

• Direct collection — information you provide yourself when registering, completing KYC verification, making deposits, contacting support or updating your account settings
• Automated collection — technical data gathered automatically as you navigate bat339's website and use its games, including IP addresses, browser fingerprints, session data and cookies (see Section 8)
• Third-party collection — data provided to bat339 by payment processors confirming transaction details, and by fraud detection services flagging risk signals associated with an account or device

bat339 processes your personal data only for specific, legitimate purposes. We do not use your data for anything beyond what is described here without your explicit consent:

• Account management: Creating and maintaining your bat339 player account, authenticating your identity at login and managing account settings
• Age and identity verification: Confirming that you are 18 or older and that the identity you have registered matches your actual identity — a requirement under bat339's responsible gaming obligations
• Payment processing: Facilitating PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment channels. Your financial data is shared with the relevant payment processor strictly for transaction completion
• Fraud prevention and security: Detecting unusual account activity, verifying that payment methods belong to the registered account holder and identifying patterns associated with money laundering, bonus abuse or collusion
• Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, and applying player-requested tools such as deposit limits, loss limits and self-exclusion
• Customer support: Responding to enquiries, resolving disputes and maintaining records of support interactions for quality assurance and compliance purposes
• Marketing (where you have consented): Sending promotional offers, bonus notifications and platform updates via SMS, email or push notification — only to players who have opted in to receive these communications
• Platform improvement: Analysing aggregated, anonymised usage data to improve bat339's website performance, game lobby layout and overall player experience

bat339 shares personal data with third parties only where necessary and only under binding data protection agreements. The categories of recipients are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners and Visa/Mastercard processing networks receive the transaction data necessary to complete your PKR deposit or withdrawal. bat339 does not transmit more data than each processor requires
• Game providers: Software providers such as Pragmatic Play, PG Soft, NetEnt and others receive a session identifier and bet parameters to run game sessions at bat339. They do not receive your full identity or payment details
• KYC and identity verification services: bat339 may use specialist identity verification platforms to process CNIC document checks. These services operate under strict contractual confidentiality and data deletion obligations
• Fraud detection and anti-money-laundering services: bat339 uses third-party risk scoring tools to flag potentially fraudulent account or payment activity. These services process technical and financial data but not full identity records
• Regulatory and law enforcement authorities: bat339 will disclose personal data to competent authorities when required to do so by applicable law, a valid court order, or in response to a formal request from a recognised financial crime prevention body
• Professional advisers: bat339's legal counsel, auditors and compliance consultants may access specific account records when required for legal defence, regulatory audit or dispute resolution purposes, under professional confidentiality obligations

bat339 stores all player data on secured servers with access controls, encryption at rest and regular security audits. The technical and organisational measures bat339 applies to protect your data include:

• TLS 1.3 encryption for all data in transit between your browser or app and bat339's servers
• AES-256 encryption for all sensitive personal data stored at rest on bat339 infrastructure
• Role-based access controls ensuring that bat339 staff can only access the specific data their role requires — no employee has unrestricted access to the entire player database
• Multi-factor authentication required for all bat339 administrative system access
• Regular third-party penetration testing of bat339's platform infrastructure
• Incident response procedures for data breach scenarios, including notification to affected players without undue delay in the event of a breach that creates risk to player rights

bat339's servers are operated in data centres that maintain physical security, power redundancy and climate control standards appropriate for financial services infrastructure. bat339 conducts annual security reviews of all third-party data processors to confirm they maintain equivalent standards.

bat339 retains personal data for as long as is necessary for the purposes for which it was collected, and no longer. The retention periods bat339 applies are:

• Active account data: Retained for the full duration your bat339 account remains open and active
• Transaction and gaming records: Retained for a minimum of five years from the date of the transaction or game session, in line with financial record-keeping standards applicable to online gaming platforms
• KYC verification documents: CNIC copies and identity verification records are retained for five years from the date of the most recent verification, or for five years after account closure, whichever is later
• Support and communications data: Live chat transcripts and email records are retained for two years from the date of the interaction, unless the interaction forms part of an active dispute in which case records are held until the dispute is fully resolved
• Marketing preference data: Retained while your account is active. If you opt out of all marketing communications, bat339 retains a suppression record (a record that you opted out) to prevent inadvertent re-contact

Following the expiry of the applicable retention period, bat339 securely deletes or anonymises your data. Anonymised data — where all identifying information has been removed — may be retained indefinitely for aggregate analysis purposes without representing a privacy concern.

bat339 uses cookies and similar tracking technologies on the bat339.app website. Cookies are small text files stored on your device that help bat339 provide a better, more personalised experience. Below is an overview of the cookie types bat339 uses:

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent bat339 from functioning correctly. For optional cookies, you can opt out at any time without losing access to your account. Note that bat339 does not use third-party advertising or retargeting cookies.

bat339 respects your rights over your personal data. Pakistani players can exercise the following rights in relation to data bat339 holds about them:

bat339 sends promotional communications — bonus offers, new game announcements, special events and platform updates — only to players who have consented to receive them. This consent is collected during registration and can be updated at any time from your bat339 account settings.

bat339 uses the following channels for marketing communications where consent has been given:

• SMS to your registered Pakistani mobile number
• Email to your registered address
• Push notifications through the bat339 mobile application (if installed)

You can opt out of all marketing communications at any time without your ability to use bat339 being affected. Update preferences in account settings, or contact support and we will process your opt-out within 48 hours. Please note that essential transactional messages — deposit confirmations, withdrawal notifications, security alerts and account verification messages — are not marketing communications and will continue to be sent regardless of marketing preferences.

bat339 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the bat339 registration and KYC process.

bat339 reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable regulations and improvements in our data protection practices. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Where changes are material — for example, introducing a new category of data collection or a new type of data sharing — bat339 will notify registered players via the email or mobile number on file before the changes take effect. For non-material updates (corrections, clarifications, formatting improvements), the Policy will be updated on this page without individual notification.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how bat339 has handled your personal information, please get in touch:

• Live Chat: Available 24/7 directly from any bat339 page — the fastest route for urgent privacy or data access requests
• Email: support@bat339.app — include "Privacy Request" in the subject line along with your registered account details and a description of your request
• FAQ: bat339's FAQ page covers common privacy, account data and cookie questions with immediate answers

bat339 is committed to handling all privacy enquiries promptly and professionally. We acknowledge all privacy-related contacts within 48 hours and aim to resolve them fully within 30 calendar days. This Privacy Policy was last reviewed in January 2025 and supersedes all previous versions published on bat339.app.